Shipt has several options for reaching their customer service department, including live chat on their webpage, emailing support@shipt.com, calling 1-205-502-2500, and through the Shipt app. Share. “Instacart is smart,” she said. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Pinterest (Opens in new window), comparison of company culture by Comparably. You can also check the “What’s on Sale” category in the Shipt app to see current deals. In contrast, Instacart … I have sent a few emails regarding one of my orders and long story short...Instacart responded to my customer service requests with form letter responses and left me feeling unimpressed. December 9, 2020 freedom 0 Comments Instacart, Pays, Shipt. Thanks, I can't wait to help you get started! She even answered my random questions about alcohol delivery. Winner for Grocery Store Partners: Instacart. I can call and say mom Susan is coming. Copyright © 2018, Particular Pantry, All rights reserved. In my area, Instacart has the most customers. Again Shipt was light years ahead of Instacart with the service. Pin. Instacart also offers a 14-day trial, so it’s easy to give each service a spin and see which one truly fits your needs. According to Glassdoor reports, Shipt personal shoppers make $11 to $14 per hour. ... Instacart vs… You can schedule an Instacart grocery delivery as much as six days in advance. Also, under every grocery item on their ordering system there is a note section where you can add comments just like Shipt. I live in Alaska and as an only child this has saved me. You can see the entire cost breakdown for each service in my Shipt Review and Instacart Review. That is the level and ease of communication with your shopper. As I've said, probably way too many times, great customer service always wins me over. Shipt and Instacart are two of the biggest and most popular grocery delivery services in the United States, with a good selection of grocery store partners and deals, so this article will compare Shipt and Instacart in depth. Before delivery I received one more notification letting me know the driver was on the way. You can choose same-day delivery to be as soon as one hour, even from grocery stores that are open 24/7. He must be a newbie at shopping. That means when you click on a link and then purchase a service or product, I may receive a commission. Compare company reviews, salaries and ratings to find out if Instacart or Shipt is right for you. Shipt delivers to far fewer locations in the U.S. than Instacart. Both Shipt and Instcart totals are about $10 more than the actual store order. Which grocery delivery service do you want to learn more about? Instacart is a popular grocery delivery service you can use through Instacart.com, the Instacart Apple app, and the Instacart Android app. Shipt offers its members in certain areas the ability to pick up their orders from the grocery store. The only real variable is that some stores add a $7 delivery fee for orders with alcohol. When you refer a friend to Instacart, both you and the friend get $10 in Instacart credits to be used for your orders. Shipt was founded in Birmingham, Alabama in 2014 as a grocery delivery service. While both services have their pros and cons, the winner for this showdown is Instacart. Shipt was seamless and the shopper was remarkable… I am signing up (right now $20 off subscription- $79/yr and $20 off your order- so $59.99 for the year)… When she is able to add items because Susan calls and asks do you need anything else she can up her tip. You can order your groceries through Instacart from your sofa using your laptop or on your commute home on your phone or tablet. Best grocery delivery services in 2020: Instacart vs Walmart Grocery vs Shipt. One of my favorite advancements is local grocery delivery. In the world of online groceries, new services and perks are being added daily. I did over a hundred delivery only orders and several customers have written instructions to where they wanted their groceries to be delivered at, i.e. Instacart works with more than 190 retail partners, including national chains such as Costco, Kroger, CVS, and certain Target locations, as well as local supermarkets like Publix and Wegmans. Actual text conversation with my Shipt shopper. By Kelly Woo 06 November 2020. Shipt vs Instacart: Grocery Delivery Showdown 2020. He gave white sandwich rolls when I had ordered whole wheat, the bag of apples contained molded ones and the bananas were ripe. Find the New Instacart Pay Structure Here. Other than local grocery stores each service has their own unique store offerings. In the end, we’ll declare a winner in this grocery delivery service showdown, so let’s get started. I had already tipped him. Both Shipt and Instacart allow customers to communicate with the person shopping for them, but Instacart users speak to their shopper via the Instacart app, whereas Shipt users text or call their shopper. You can also contact Shipt’s customer service through a support form on their site, email, phone, and my personal favorite, chat. Hi Dianna. I️ first worked with Instacart … Drivers for both Shipt and Instacart … You are correct. The Shipt APP alias me to give specific delivery instructions which is very important to her. (It's simple, I promise! While some stores offer their own delivery, other services like Shipt and Instacart have really started to dominate the industry. Instacart also has several options for contacting customer support 24/7. All orders over $35 placed with an Express membership have free delivery. Shipt is hands down the best service. Many household brands like Sprouts, Luckys, … I’m looking into Instacart to supplement Shipt on an as needed basis (meats, petco, etc). A look at the differences between shopping on the Shipt app and working as a shopper for Instacart. I wanted to clear things up with you on Instacart. Instacart is in WAY more markets then Shipt. Save my name, email, and website in this browser for the next time I comment. It was sufficient but underwhelming. Shares. What’s more is the possible addition of a “busy fee” depending on the time and day your schedule your delivery. For some users, like Christy Elliott, this is a good thing. January 8, 2020 Comments : 4. Use a social account for faster login or easy registration. I call my mom and add the tip and stars. There are several options in the Instacart ordering system for substituting an item, you have to click at least two or more items to replace with if the store runs out of stock or you can simply put ‘no substitutions’. To order groceries on Instacart, you’ll need to sign in, choose the grocery items from your shopping list, and schedule your delivery time. If you’re in a hurry, try calling. Updated on April 10, 2020 | Published on January 20, 2020. Instacart vs. Postmates vs. Shipt - Which Personal Shopping Company Is Best To Work For? Right now “PPHJB” will get you $20 off your first time order. Shipt also has a few additional coupons running at any point. Thanks, I can't wait to help you get started! I am currently using Instacart in Alaska since I broke my ankle. Shipt vs Instacart: Which Pays More? It would limit the customers’ expectations of actually getting [their order] within that one-hour window, on-time, with Shipt… April 08, 2020 by Annie Sandmeier in Job Listings **COVID-19 Info: All 3 of these personal shopping companies … Shipt and Instacart are two of the most widely available third-party grocery delivery services in North America. Shipt requires a membership for ordering (you can browse for free). Both are available on iOS and Android devices. I can tell you those customer service numbers are no good, and their current level of service is subpar at best. Instacart is in over 210 markets in North America and is also expanding to additional markets every year. Dive Insight: Instacart’s bonus range is similar to the cash bonus of between $50 and $300 Shipt gave workers around Thanksgiving. She has never had anything but 5star deliveries for her SHIPT orders because we have the ability to tell them exactly what we want. Once you’ve created … I loved it. While Shipt's fees are much easier to understand, I really made my decision based on the level of service from both the customer support and the personal shopper. I just feel like since I can’t get out to do my own shopping I lose out on the sales that come in the ads neither one will honor them. However, if you are ordering without a membership there is a delivery fee, mine was $5.99 but they recently lowered the basic delivery fee to $3.99. Shipt has a membership fee of $99 per year or $14 per month, which you have to pay to be able to order from Shipt. (That is strictly comparing the item costs side by side and does not include the additional fees mentioned above.). Both Shipt and Instacart offer unlimited deliveries with their membership options but Instacart doesn’t require a paid membership in order to be able to try their service. Instacart has a very complex … If you are ordering with the membership there is no delivery charge and the minimum order is $35, similar to Shipt except you can't have an order totaling less than $35 with the Instacart Express Membership. If you’ve done your research on grocery delivery services in the past, you’ve probably come across Shipt, a Target-owned brand that is one of Instacart’s biggest competitors. There are different shoppers every day in every location so to generalize seems a bit unfair. No matter which service you go with in this case, you’ll be saving yourself a lot of time and energy for just a small service, which is well worth it. requires a membership for ordering (you can browse for free). I get a picture of the person who is delivering her items. There is a rating system. The membership is $99/year or $14/month. Shipt works with retailers like Costco, ABC Fine Wine & Spirits, Kroger, Meijer, Whole Foods, H-E-B, Safeway, and Target. The great part about all this is that since Instacart doesn't require a membership, I can keep my membership with Shipt and use Instacart to fill in the gaps from places like Costco on an a la carte basis. In general, with Instacart I felt like an unimportant number and they could care less if I continued to be a customer or not whereas Shipt went above and beyond to make sure I was happy and to retain my business. Shipt has a very generous referral program, offering both you and your referral a $50 value. Your free guide is on it's way to your inbox now. Shipt does not offer delivery from restaurants or retailers, which means no alcohol delivery in most places. If you're paying monthly, Instacart … Let’s face it, online grocery shopping can be a bit pricier than shopping in store. Instacart vs … Then she sent another when one of my items was unavailable, including a picture of the possible alternatives so I could choose a replacement if I wanted to. Your email address will not be published. When I was trying to think of a more subjective way to evaluate this particular topic it occurred to me that happier employees usually perform better. This article will focus on Shipt as a grocery delivery service. An annual membership to Instacart Express, FreshDirect DeliveryPass, and Shipt will save you money over monthly memberships or nonmember rates. I was going to be charged $9.99 to have my groceries delivered on a Saturday morning. Her number so a landline. You might be enticed to ask the contrast between shipt versus instacart or instacart versus shipt. I also tell them to not text. It’ll save you the time and headache of going to the grocery store yourself. So let’s take a in depth look at the battle of Shipt vs. Instacart. If they did the same deals than they wouldn’t make any money….it’s part of the service. I finally through a magazine at the glass door to get his attention so he just left them on that porch and I called someone to get them. I recently started working for Instacart (and will be working with shipt soon as well). There was no way I could leave a comment about this. I️nstacart. Although each individual item, from each delivery service, is priced differently I found the total costs to come out nearly identical. I like that Shipt let’s me rate my shopping experience. In the spirit of transparency, you should know that some of the links in this article are affiliate links. Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? Posts on Clarks Condensed contain affiliate … Tweet. ... 2020… Now that I️’ve used all three, I️ feel comfortable sharing my thoughts on each of these services! That said, grocery delivery can also be a good fit for people who don't have a car, live far from the store or fewer options for things like meal kits for singles. Rest assured that commission doesn't cost you anything to but it does help me keep the Pantry full of great, honest, information just for you. You can check the complete list of Instacart markets by clicking here and entering your zip code or scrolling down. If Instacart doesn’t operate in your city, using Shipt is absolutely worth it. Unlike Instacart, Shipt … Instacart Express costs either $9.99 per month or $99 a year. When I placed my order with Instacart I received a notification letting me know who my shopper was and that they had received my order. Whether you’re a worker displaced recently or looking for a side hustle, delivering … I contacted their customer service through the chat feature a number of times and always received prompt, personal, and incredibly helpful support. She sent one text to introduce herself and make herself available for any special requests. While both grocery delivery services are great, Instacart wins by a small margin due to slightly speedier customer service and the ability to use the service without having to buy an Express membership. Instacart shoppers typically make more money for larger orders and during busy times. Instacart’s Express membership includes Express Delivery. There is also an additional service fee for alcohol, scaling from $2-$10 based on the total of the order. Plus, they often run specials where you can grab an annual membership for just $49/year. I’ve been using their same day pickup for awhile and having ppl pick up for me. You can check if Shipt is currently operating in your city by clicking here and entering your zip code. But in the end, this one is really a no brainer for me. It is also why most people hesitate to try grocery delivery services and is always a leading factor in deciding which service is right for you. I am guessing you did not download the instacart app on your phone to receive messages from the shopper or on their website. If Walmart is in your area, they also deliver and their prices are the same online as in the store. Their grocery items will be bagged and waiting for them by the time they scheduled their pick up. Of course, after factoring in the membership fees, delivery fees, service fees, and tipping you also need to be aware of the cost of the actual items you are ordering. I have done over 400 orders for Instacart and have received several 5 star ratings from customers. ), Shopping for groceries online should be quick and easy. Your free guide is on it's way to your inbox. However, there seem to be some significant differences that will apply to all orders from both companies. In many cities, you’ll have to order from the company that serves your market, but in big markets like San Francisco and New York City, you’ll have your pick of several of the grocery delivery service options. ... Instacart, Shipt and Walmart Grocery Delivery. You simply shop on Instacart for the items you need and select your pickup time, and your bagged items will be waiting for you when you show up at or after your pickup time. If you want your groceries delivered, there are dozens of options. However, instead of a $10 minimum order, the delivery with your membership requires a $35 minimum. This article compares Shipt and Instacart based on pricing, stores they … Some grocery store items such as custom cake orders, gift cards, and tobacco are restricted from delivery by Instacart, but certain stores can deliver alcohol. their front porch or garage. Customer service is a big selling point for me, a company that goes above and beyond for their customers will always earn my loyalty and this is where Shipt really shines. With Instacart, you can also opt to pick up the groceries yourself at the grocery store. You can use the live chat on their website, email them at help@instacart.com, or call them at 1-888-246-7822. Instacart also got itself into quite a bit of trouble when it was discovered that tips weren't being paid to the shoppers as they should be. Most people I talked to weren’t bothered by the fact that Shipt … NOTE: These totals do not include service fees or delivery fees. The one place Instacart really stands out is in their relationship with membership stores like Sam’s Club and Costco. 10 Easy Ways to Make Your Kitchen More Sustainable, Keto Diet Foods – What to Eat on the Keto Diet, 5 Supplements You Should Consider Having In Your Pantry, Foods To Help Boost Your Kid’s Brain and Memory While They Prep For Tests. Instacart seems to have a more broad selection of stores ranging from local grocery chains to stores like Sur la Table. So she grabbed the last item and sent me a message to let me know when she expected to arrive. Of course, the store selection differs vastly based on location so your best bet is to enter your zip code to see which stores are available in your area. Shipt’s primary promo code is their generous referral program, which we’ll cover in a minute. That’s what we are supposed to do if no one answers the door. Target has launched Shipt on their site so you can get the deals including cartwheel (now target circle) and 5% redcard. Instacart also occasionally has promo codes for users (like “XBAI411E8” for $5 off your first time order right now) but primarily promotes the coupon section of their app, which lists all the coupons you can use on your order this week. However, I also realize that this is one of the most important factors when choosing a delivery service. This is one area where there are some pretty significant differences. That is a pretty significant difference and would explain why there might be more pervasive difference in personal shopper performance. (It's simple, I promise!). For my Christmas dinner I was in a rush so I decided to use Shipt (which at target you can use without a membership and pay a flat $9.99 delivery). When you consider how much money you can make by shopping for either company, it’s clear why people still choose to work for Shipt. You could chalk that up to a lucky experience or an exceptional shopper but if you’ve spent any time reading through comments on Instacart or Shipt social media posts, you can see I’m not alone in my experience. While Shipt and Instacart operate in lots of markets and have lots of great delivery partners, which one offers better deals? It allows us give specifics on items such as bananas…green if possible or small head of cabbage. As of 2019, Shipt is delivering home products, groceries, and certain electronics. In general, I’ve found both Shipt and Instacart to be slightly more expensive than purchasing the groceries in the store (they have to make money somehow). One-hour delivery is free for Express members but is $7.99 + a 5 percent service fee for non-Express members. In a comparison of company culture by Comparably, Shipt employees rated the overall culture 89 and Instacart employees rated the overall culture 53. Shipt vs. Instacart Comparison. If you want to contact Instacart about a question or concern you can do so by email or phone. I could not get down the stairs. I only wish that they would accept coupons. There was no way for me to tell the person where I needed the groceries delivered to. This is a handy option if you just need to grab a few things on your way home and want to be as efficient with your time as possible. Shipt operates in over 250 cities in North America and is rapidly expanding. Peapod, Amazon Fresh, Clicklist (just for Kroger), Instacart, and Shipt will … Instacart Vs Shipt Pay It might seem like Instacart is better than Shipt based on the last few sections, but Shipt isn’t out of the running yet. They need to call. Compare working at Instacart vs Shipt. Then I received another notification letting me know there had been an adjustment to my order for a substitution. Instacart Express vs. Shipt Membership. The critical difference is the subscription costs and the markup on groceries.. We’ve already demonstrated the markup on groceries that Instacart and Shipt have over Publix and Kroger in … Peapod, Amazon Fresh, Clicklist (just for Kroger), Instacart, and Shipt will all do your grocery shopping for you. On Shipt you tip after the order. Shipt vs instacart delivery app. In late 2018, Instacart dropped the service fee  for Express members but still include a 5% service fee on all other orders (7.5% in New York). I placed a $250 order at 9am, paid $9.99 delivery, the shopper text me to say hello and ask about an item out of stock and at 11am I had my full order. Instacart does not require a membership but it does offer one for $99/year. You can place an order on Shipt using the Shipt app for iOS or Android or on your desktop. If you want your groceries delivered, there are dozens of options. If you want your groceries delivered, there are dozens of options. If you download their instacart app on your phone, they have a chat system where you will be able to communicate with your shopper while they are shopping for your order and notify you if any changes. This is the reason Instacart wins this section overall. Instacart is the most popular grocery delivery app currently situated in the United States with the most market share, with good reason too. In this instance, a user will select their grocery items in the Shipt app, choose the local grocery store and pick up time, and check out. Instacart also allows you to refer friends and earn Instacart credits, although the program is less generous than Shipt’s. They are not available on the shopping list but please add them if they have them. That’s kind of sad. This one is a little trickier to compare as every single delivery experience will be different. I can never get a hold of Shipt customer service and they do not return messages. Again, drivers report that the real-world average is also closer to $11 per hour. Make sure to grab your free Quick Start Guide to shopping with Shipt today. If you are lucky enough to live in an area offering both services it can be tough to decide which is right for you. During my order from Shipt I received communication by text message directly from my shopper. does not require a membership but it does offer one for. Shipt, on the other hand, claims that experienced drivers make between $16 and $22 per hour. Whoever was your shopper, he simply did not call Instacart support to contact you to see if you were home or not. She can also leave notes on her next order like I lived the Michigan blueberries you substituted last time. Instacart lowered their membership fee in 2019 in order to compete with other delivery services like Shipt and Peapod. Shipt is another alternative to Instacart. Instacart isn’t quite as straightforward with their extra fees. Shipt on the other hand has some of the most amazing customer service I’ve received from any company in the past few years. Share. So how do you choose? I'm team Shipt all the way. Instacart has an optional Express membership which costs $99 per year or $9.99 per month. instacart vs shipt instacart shipt instacart driver instacart shopper shipt driver shipt shopper ... My Friend's ATM Side Hustle (Passive Income 2020) - Duration: 26:10. It is a serious perk to be able to order delivery from these stores without needing to have your own membership. You are limited to five referrals with Instacart. Instacart Review – How Much Does It Really Cost? If you’re deciding between Shipt vs Instacart, availability is going to be a huge factor. Shipt Vs Instacart - Product Cost Comparison Of course, after factoring in the membership fees, delivery fees, service fees, and tipping you also need to be aware of the cost of the actual items you are ordering. I would not have left as a good a tip. Emails are generally responded to within two hours and it usually takes under 30 minutes to reach a Instacart customer service representative on the phone. The big bonus for Shipt is that after being acquired by Target late 2017, it is the only service that can deliver from Target. Make sure to grab your free Quick Start Guide to shopping with Instacart today. Compare that to my experience with Shipt and you’ll understand why I was so underwhelmed. Neither company honors in-store prices and sales. While they've taken steps to remedy this it is still a red flag when it comes to their corporate culture. It’s a luxury service and that comes with a price tag. It was a phenomenal experience! Info is very inaccurate. Also, if you were so worried about the tip, Instacart has a policy to where you can adjust the tip up to 3 days after you received your order. He did not call or text me so I could not give him info. In my experience, my shoppers from both Instacart and Shipt did their job and delivered everything I ordered, correctly and on time. You are so wrong. No matter which service you choose, for me, getting groceries delivered beats going to the store to buy them myself and for most families, trips to the store are a huge hassle. In general, Instacart offers delivery from a wider selection of stores than Shipt. No-contact delivery is free with Instacart Express ($99 year, $9.99/mo) for orders more than $35. 9 Ways to Make More as an Uber Eats Driver. Shipt. Your email address will not be published. Perhaps it’s all this virus nonsense but it is frustrating to say the least. Shipt predominantly offers delivery for groceries and has built relationships with many local grocery chains throughout the country. Your fresh groceries will show up in as little as an hour or you can choose a delivery window later that day or even a few days in the future. Shopping for groceries online should be quick and easy.