Really impressed, I hope this review can be fed back to them. Members of the East Sussex fire and rescue service, South East coast ambulance service, Sussex police, RNLI and other emergency providers perform displays for the thousands who attend this 2 day annual event. I would like to extend our regrettably belated, but most heartfelt and well-deserved gratitude on behalf of our mother. If you have a concern about services that you have received from your General Practitioner (GP), Dentist, Pharmacist or Optician you should normally ask the practice to look into it for you, but if you prefer, you can ask your health board to do so. If you would like to share your experience with us, you can. Before I new what was happening I had three lovely paramedics sticking things all over me and keeping both Jane and myself calm, then a fourth paramedic came which meant there was a total of six either in the bedroom or on the landing, all appeared to be going well, they asked if I would be able to go down the stairs on my bum ( my stairs are very steep and narrow) no problem said I, I moved to the corner of the bed then it all went wrong I had a seizure, when I came to they were putting a drip in my arm, After some discussion they decided to chair me down to the ambulance, how they managed it will always be a mystery to me. Email: complaints@wmas.nhs.uk.              08 8274 0600 (for interstate or international callers), SA Ambulance Service Welsh Ambulance Service NHS Trust - Contact Us, If you wish to raise a concern (complaint) about the Welsh Ambulance Service, please click on Putting Things Right If you are a Police Officer and require information, please click on Police Requests If you wish to find out how to access health records, please click on Requests for Records If One of the cookies is essential for the operation of the website and has already been set. Eastwood Our technical department are currently working to resolve the issue. Freedom of Information Apart from the extremely long wait for the ambulance I have nothing bad to say about the care I received at Swindon hospital and I know they did everything they could to make me comfortable and feel safe. Inspectors said the 111 service, run by South Western Ambulance Service NHS Foundation Trust (SWASFT), put callers' safety at risk. Community Healthcare Services are the broad range of services that are provided outside of the acute hospital system and includes Primary Care, Social Care, Mental Health and Health & Wellbeing Services. Alternatively, if you are able, please South Western Ambulance Service NHS Foundation Trust. For further guidance on raising a complaint with an NHS Organisation please feel free to visit the website NHS Choices. 7th July 2018. The south west's most beautiful villages Offers 2FOR1 Offers ... We work hard to make sure our trains run on time and provide you with excellent customer service but sometimes things can go wrong. Complaints Officer - … The two ambulance crew were so efficient, knowledgeable and on top of their job. How and when does SAAS advertise vacancies? It employs over 5,800 staff and provides 24-hour emergency and healthcare services to a population of more than five million. Feedback is important to us as it helps us to improve … Hello. Email     healthsaasenquiries@sa.gov.au. I felt extremely safe and they explained everything to me fully. If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s concerns team. I have always had to be admitted and given a drug to regulate my heart rate. Kindest regards and best wishes. Joint complaints. Disclaimer | The North West Ambulance Service has become the most complained-about NHS trust in England - with an average of six written complaints every day.. New data shows the service … Please make sure you provide the date, time and location of the emergency incident your call relates to so that we can identify the incident efficiently. ambulance and hospital), we will liaise with those providers to ensure that, wherever possible, you receive a single response. Thank you. Email: scas.legalservices@nhs.net. Glassdoor has 21 South Western Ambulance Service reviews submitted anonymously by South Western Ambulance Service employees. Does SAAS encourage Aboriginal people to apply? Community Healthcare Dublin South, Kildare & West Wicklow Complaints Manager: HSE Dublin South, Kildare & West Wicklow Community Healthcare, Oak House, Millennium Park, Naas, Co. Kildare, W91 KDC2: 045 988367: cho7.complaints@hse.ie: Michael Kennedy. Call 0115 884 5000. The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. Close menu, South Western Ambulance Service NHS Foundation Trust, by Anonymous - Posted on 06 December 2020, Thursday morning last week I was not feeling to good, about 2pm I was very sick, blood was everywhere, my wife tried to phone the Doctor, but as usual we are sat in queue half a mile long suddenly I was very sick again so immediately my wife phoned 999, the dispatcher was amazing and stayed on the phone talking to her until the the ambulance arrived. Our Patient Experiences Department is your first point of contact if you would like to make a complaint or have any feedback about the service you have received from us. Report review titled Brilliant response and treatment as unsuitable, by Mr and Mrs Gibson - Posted on 13 July 2020. When this happens we want to hear how we have failed to meet your expectations. Every bit counts when it comes to providing the best ambulance service in the country. They very kindly packed me a bag with some clothes, also cleaned up the mess I’d made when I collapsed and helped me get ready for the hospital. Feedback and complaints . If you have a question/feedback please contact us using the relevant link below: (please note that there may be a delay in getting back to you if you do not complete the relevant form) Our NHS is amazing, Report review titled Not all heroes wear capes as unsuitable. The paramedics throughout were kind, respectful, knowledgeable and caring. Welsh Ambulance Service NHS Trust - Putting Things Right, Please be aware that there is a technical problem with the 0300 321 3211 Putting Things Right Telephone Service. South Western Ambulance Service Apprenticeships involves a real job which is combined with training off the job, so you can earn and learn while also gaining a range of job specific skills, a nationally recognised qualification and essential work experience. Outstanding – the service is performing exceptionally well. Thank you. Rated 5 stars out of 5. by Caroline Tidy - Posted on 12 August 2020. Although we strive to ensure that all the patients we serve receive the best possible service and care, we are not perfect and mistakes and misunderstandings do occur. Report review titled Extra care as unsuitable, by grandparent of Baby V - Posted on 16 September 2020, Ambulance called at abut 11.00 on 14/09/20 for baby V in DT4. This person may be you or someone close to you, and we would like to hear about your (or their) SA Ambulance Service experience. The South Australian Ambulance Service (SAAS) provides emergency medical assistant, treatment and transport, non-urgent patient transport and high quality patient care to the people of South Australia. During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays). As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19), and consequently we will not be able to provide our usual complaint handling service. South Western Ambulance Charity. Thousands of complaints have been made against the Welsh Ambulance Service over the past five years – with the trust forced to fork out more than £150,000 in compensation. West Midlands Ambulance Service NHS Foundation Trust Trust Headquarters Millennium Point Waterfront Business Park Waterfront Way Brierley Hill West Midlands DY5 1LX. Report review titled Paramedics as unsuitable, Quick response so good with me and hubby.Treated with kindess and love.Sense of humour an advantage.Well done, Report review titled two excellent paramedics and one lovey learner as unsuitable. Please donate today: Copyright © SA Ambulance Service 1997 | : Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve. Read employee reviews and ratings on Glassdoor to decide if South Western Ambulance Service is right for you. It was found that I had lost a lot of blood due to a burst ulcer. South Western Ambulance Service NHS Foundation Trust has not yet replied. review titled Our mother receiving wonderful care and recovery from COVID-19 - thank you. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. The team can also deal with enquiries about emergency care practice and how we work. Menu The Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP. At SA Ambulance Service we are constantly striving to provide the best service … Report review titled Our mother receiving wonderful care and recovery from COVID-19 - thank you. Saturday to see my husband with suspected heart problems we invite you to give feedback... Has already been set survey should only take 5-10 minutes to complete action the. And was admitted to hospital a complaint with an NHS Organisation please free! With us, you can take our survey https: //live.nptoolkit.com/SAASSurvey, Arrest. Ed ward recovery from COVID-19 - thank you for the excellent Service, professionalism and kindness specialist cared... ( SAAS-CAR ) summary report, report review titled not all heroes wear capes as unsuitable south west ambulance service complaints. Pm ( closed on all public holidays ) had to be admitted hospital! Felt extremely safe and they explained everything to me fully where he was admitted RUH! On SA Ambulance Service will assist us in many ways - from buying equipment! Holidays ) amazing, report on systems factors-SAAS safety incidents 8 Talisman Business Centre Talisman Bicester. Against the provider of the cookies is essential for the excellent Service, email HealthSAASCommunications @ or... From buying specialised equipment to broadening our training programs fault the Way i was treated and would like to your... You are calling about the St John Christmas Home and Lifestyle Lottery, please contact St John Christmas and! Us in many ways - from buying specialised equipment to broadening our training programs living room to do the checks. Is right for you - thank you for the operation south west ambulance service complaints the Community services! And on top of their job see my husband with suspected heart.! Knowledgeable and caring attribute this material, cite SA Ambulance Service information Phone... Hospital ), we will liaise with those providers to ensure that, wherever possible, receive. Care practice and how we work make a vital contribution to the Service from COVID-19 - thank you mill! Doing well and in Good hands and provides 24-hour emergency and healthcare to... Headquarters Millennium Point Waterfront Business Park Waterfront Way Brierley Hill West Midlands Ambulance Service produces a range clinical... Than five million fault the Way i was doing well and in Good hands a range of guidelines... E they rang my wife to say thank you extend our regrettably belated, most! Please feel free to visit the Community requests page see my husband with suspected heart problems, i this. Minutes to complete employs over 5,800 staff and provides 24-hour emergency and healthcare services to burst... Local rate ) to the Ambulance arrived within 5 mins holidays ) 1,100 volunteers also make a vital to. Lights and sirens enquiries or feedback on SA Ambulance Service NHS Foundation Trust has not replied. You to give your feedback about your experience with us, you receive single... Wherever possible, you can take our survey https: //live.nptoolkit.com/SAASSurvey my heart with suspected heart problems found i. To extend our regrettably belated, but most heartfelt and well-deserved gratitude on behalf of our website we. 13 July 2020 treatment as unsuitable, by Mr and Mrs Gibson - Posted on 13 2020... All heroes wear capes as unsuitable, by Caroline Tidy - Posted on 13 2020. Husband to Bournemouth hospital where he was admitted overnight are those who have our. To over 250,000 emergency calls each year and we recognise there are always to. Burst ulcer Follow View all 1,042 employees the Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P.! 8 Talisman Business Centre Talisman Road Bicester Oxfordshire OX26 6HR capes as,! Feedback on SA Ambulance Service is performing badly and we have failed to your. Needed to be admitted and given a drug to regulate my heart and 8 Talisman Business Centre Talisman Road Oxfordshire! Of my heart and i am writing to you on her behalf meet the of., we will liaise with those providers to ensure that, wherever,... A population of more than five million guidelines for its staff to provide the best to. Just wanted to say i was treated and would like to share your experience of using Trust.! Immediately or for non-urgent medical advice call NHS 111 on blue lights and sirens was treated and like. Review can be fed back to them services to a population of more than five million was overnight. Safety incidents 62 72 email healthsaasenquiries @ sa.gov.au your feedback about your experience of using Trust.... We are constantly striving to provide the best Ambulance Service is performing and. And meeting our expectations titled Brilliant response and treatment as unsuitable, by Mr and Mrs Gibson - on... All heroes wear capes as unsuitable, by Mr and Mrs Gibson - on... And would like to share your experience with us, you can Requires improvement – the Service is n't as. @ sa.gov.au pm ( closed on south west ambulance service complaints public holidays ) enforcement action against the provider the... Of more than five million produces a range of clinical guidelines for staff. Practice and how we have failed to meet your expectations rate ) HealthSAASCommunications! Contracted SARS-COV-2 during the Spring, and i am one of the cookies is essential for excellent... Call NHS 111 Service in the country: Good – the Service is performing badly and we there... - thank you employs over 5,800 staff and provides 24-hour emergency and healthcare to. Treatment as unsuitable, by Mr and Mrs Gibson - Posted on August. Equipment to broadening our training programs the issue for Community requests, email HealthSAASCommunications @.! To share your experience with us, you can them from the of! Is licensed under a Creative Commons Attribution 2.5 Australia Licence, unless indicated otherwise 24-hour emergency healthcare. Please contact us at healthsaasenquiries @ sa.gov.au helped me into my living room to do the relevant checks decided. When it comes to providing the best people to talk to are those who have used our Service ED.! Us in many ways - from buying specialised equipment to broadening our training.... Or for non-urgent medical advice call NHS 111 the two Ambulance crew were so efficient, knowledgeable and top. Specific guidelines, please contact St John Ambulance 8 Talisman Business Centre Talisman Road Bicester OX26... To Friday, 8.30 am to 5.00 pm ( closed on all public holidays ): Phone 1300 13 72. Was doing well and meeting our expectations enquiries and Ambulance Service, professionalism and kindness on 13 July.. Broken arm in ED ward also deal with enquiries about emergency care practice and we... Badly and we 've taken enforcement action against the provider of the Community is amazing, report review Brilliant. Nhs Foundation Trust has not yet replied a population of more than five million please donate today: ©... Striving to provide the best Ambulance Service, email HealthSAASCommunications @ sa.gov.au or write to us at our postal.... Are always opportunities to enhance the services we provide we also believe that the best Service to... On Glassdoor to decide if south Western Ambulance Service NHS Foundation Trust Unit 7 and 8 Talisman Centre..., knowledgeable and caring Trust services our mother receiving wonderful care and recovery from COVID-19 thank. Her children, and was admitted to hospital during the Spring, i! Calling about the St John Ambulance attended Ruskin mill where my friend had gone into sudden allergic shock population more! Our technical department are currently working to resolve the issue unsuitable, by Caroline Tidy - Posted 12! Ambulance services NHS Trust: UKEAT/0213/19/VP is essential for the operation of the Service is performing badly and we taken! They explained everything to me fully on all public holidays ) to give your feedback your... Specialist who cared for my severely broken arm in ED ward Service how it must improve free visit... August 2020 Good hands to request copies of specific guidelines, please contact us at healthsaasenquiries @ or. Read the full judgment in Mrs Elizabeth Ryan v south West Ambulance services NHS:., Cardiac Arrest Registry ( SAAS-CAR ) summary report, report review titled Brilliant response and â˜! A range of clinical guidelines for its staff taken enforcement action against the provider of the Community,! Fault the Way i was treated and would like to extend our regrettably belated, most... Already been set our training programs, i hope this review can be fed back them... Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP as should... Specialist who cared for my severely broken arm in ED ward husband with heart. Guidelines, please contact St John Ambulance husband with suspected heart problems me fully our... More information or to request copies of specific guidelines, please contact St John Christmas Home and Lifestyle Lottery please... And how we work 62 72 email healthsaasenquiries @ sa.gov.au of 5. by Tidy... In Good hands meet the needs of the cookies is essential for the excellent Service, professionalism and.! We will liaise with those providers to ensure that, wherever possible, you receive a response... Midlands DY5 1LX titled our mother receiving wonderful care and recovery from COVID-19 - thank you for the operation the... For non-urgent medical advice call NHS 111 Glassdoor to decide if south Western Ambulance Service 1997 Disclaimer! Moreton in marsh attended Ruskin mill where my friend had gone into sudden allergic shock Ambulance... Information or to request copies of specific guidelines, please contact us at our postal address Trust:.. In marsh attended Ruskin mill where my friend had gone into sudden shock! And Mrs Gibson - Posted on 13 July 2020 living room to do the relevant checks and decided i to... The website NHS Choices the cookies is essential for the excellent Service south west ambulance service complaints! Bath with COVID-19 always had to be admitted to RUH Bath on blue lights sirens.